CHANGES PRIOR TO DEPARTURE
HanaTour USA Inc., will assess a fee for each customer-initiated change to the reservation after receipt of payment, and additional airline, hotel and/or supplier fees may also be charged. Any change made will result in the reservation being re-priced at the rate in effect at the time of the change. A "name change" constitutes a cancellation and cancellation fees will apply.
DEPOSIT, FULL PAYMENT, CANCELLATIONS & REFUNDS
10% Deposit of the total price should be made within 3 business days from the date of booking confirmation.
- If the cost per person is $300 or lower, full payment must be made within 3 business days from the date of booking confirmation.
- If the departure date is within 30 days of reservation, a full payment must be made at the time of booking confirmation.
Full Payment due 30 working days prior to departure. Failure to make final payment on time may result in automatic cancellation of reservation and loss of deposit.
Cancellation request must be submitted to Hanatour USA, Inc. or its agents by E-mail or fax. Should you want to cancel the trip for whatever reasons, we are happy to be at your service. Please study following cancellation policy carefully before your decision being made.
HanaTour USA Inc., will assess a fee for cancellations. Additional airline, hotel and/or supplier fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, Hanatour USA Inc., reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, refunds will be made without any further obligation by Hanatour USA Inc. With respect to the travel arrangements made in connection with this transaction, Hanatour USA Inc., represents and acts as agent for disclosed principals and independent contractors, including carriers, transportation companies, tour operators, wholesalers, service companies, hotels, etc. Hanatour USA Inc., is not responsible or liable for any acts, omissions, financial stability, delays or changes by any of these entities. Neither Hanatour USA Inc., nor any of its representatives shall be or become liable or responsible for any loss, injury, damage to person, property, or otherwise in connection with any accommodations, transportation or other services resulting directly or indirectly from any extraordinary circumstances, including but not limited to acts of God, dangers incident to the sea, fire, breakdown in machinery, acts of governments, de jure or de facto, war, hostilities, civil disturbances, strikes, riots, thefts, epidemics, medical quarantines, customs regulations, defaults, delays or cancellations of or changes in itinerary, routing or schedules from any cause beyond the control of the Hanatour USA Inc., or from any loss or damage resulting from insufficient or improperly issued passports, visas or other documents. The above information is intended to assist you with your travel plans but does not necessarily represent complete and up-to-date travel information for your specific plans.
30 working days prior to departure : Deposit is Non-refundable.
29 to 20 working days prior to departure : 80% of total cost Refund
19 to 10 working days prior to departure : 50% of total cost Refund
9 to 3 working days prior to departure : 20% of total cost Refund
Within 48 hours or no show : No Refund
Any single parts of the tour itinerary which are voluntarily skipped when tour is in progress,
(for instance, admission tickets, meals or show) are not refundable.
Any extra costs by changing your programs are at your own expense.
Air ticket/hotel/transportation-pass reservation may be non-refundable or require cancellation fee in accordance their own cancellation policy.
The cancellation fees listed here will apply to all reservations, unless the tour booked has exceptions noted in the special notification (i.e. group/private customized tours).
All cancellations must be received in writing.
We recommend the purchase of Travel Insurance to cover your penalty according to the insurance policy. Insurance premium is non-refundable.
Failure to travel without prior notification is considered a no-show and the entire cost of reservation is non-refundable, subject to policies and procedures of the providers of travel and accommodations.
CANCELLATION BY HANATOUR USA INC.
HanaTour USA Inc., reserves the right to cancel a departure and will advise you of such cancellations no later than 31 days before the tour departure date.
If due to 'Force Majeure' or government travel advice, Hanatour USA Inc., reserves the right to cancel a departure at any time. With any form of cancellation, Hanatour USA Inc., will offer you alternative arrangements, and if the price of your alternative booking is of lower value than the original booking, we will refund the difference to you. If the price is higher, additional fees will be added. If you do not accept alternative arrangements, we will refund all payments you have made to HanaTour USA Inc., (in case of 'Force Majeure' or government travel advice refunds will be less any unrecoverable costs). Hanatour USA Inc., will not be liable for any additional costs incurred by you. Hanatour USA Inc will not be liable for any delay in, change to or cancellation of trips due to 'Force Majeure'. Also, Hanatour USA Inc will not be liable for any delays made by airlines due to weather conditions and technical problems. 'Force Majeure' means a circumstance beyond the reasonable control of Hanatour USA Inc., and includes, but is not limited to, war or threat of war, riot, civil strike, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire, and strikes.
CANCELLATION BY YOU
If you wish to cancel all or any part of your booking, notification of cancellation must be made to HanaTour USA Inc., in writing. The date of the cancellation is the date on which HanaTour USA Inc., receives written notification. Days before departure charge applicable as follows, per person
CHANGES AFTER DEPARTURE
No refunds will be granted on unused services once travel has commenced. HanaTour USA Inc., will assess a $100 per person fee for changes made after commencement of travel. Changes in return transportation to the extent permitted by carrier(s)' tariff may be made only through HanaTour USA's representatives. Changes in travel arrangements that result in additional monies owed due to price differences, fuel surcharges, ticket re-issuance fees, etc. are due and payable directly to HanaTour USA Inc., representatives at time of change.